So, you’ve been cruising through toll plazas like a VIP with your FASTag, but now it’s time to hit the brakes and deactivate it. Maybe you’re selling your car, switching to a different FASTag provider, or just not using it anymore. Whatever the reason, deactivating your FASTag shouldn’t feel like solving a Rubik’s cube blindfolded.
But let’s be honest—figuring out how to deactivate FASTag can be as confusing as a highway detour with no signs. That’s where this guide comes in! We’re going to break it down for you in a simple, step-by-step manner (with a sprinkle of humor to keep you sane). Let’s get started!
Why Would You Need to Deactivate Your FASTag?
First things first—why are you even bothering with this? Here are some legit reasons to hit the “off” button on your FASTag:
- Selling Your Car? You don’t want the new owner cruising around on your dime, right? Deactivate FASTag before handing over the keys!
- Switching to Another FASTag Provider? Maybe you found a better deal elsewhere. Banks and digital wallets keep coming up with new offers, and it’s okay to switch.
- Lost or Stolen Vehicle? Yikes! If your vehicle is missing, deactivate FASTag immediately to prevent toll misuse.
- Multiple FASTags? If you somehow ended up with duplicate FASTags (yes, it happens!), deactivate the extra one.
- Not Using the Vehicle? Retiring your ride? Parked it for good? No need to keep FASTag active.
- Bought a Second-Hand Car? If the previous owner didn’t deactivate their FASTag, you need to ensure you remove it and register a new one.
- Relocating Abroad? If you’re moving out of the country and won’t be using Indian highways anymore, there’s no point in keeping your FASTag active.
Now that we know why, let’s get into the ‘how’ part!
Step-by-Step Process to Deactivate Your FASTag
Deactivation varies depending on your FASTag provider (Paytm, ICICI, HDFC, SBI, Axis, etc.), but the overall steps are quite similar. Here’s the general process:
Step 1: Identify Your FASTag Provider
Before starting, you need to know which bank or company issued your FASTag. You can find this info:
- On the FASTag sticker (that thing on your windshield)
- In your FASTag account (mobile app or website)
- In the email confirmation you received when you registered FASTag
Each provider has different deactivation steps, so knowing your issuer is crucial.
Step 2: Clear Any Pending Dues
This one’s important—if you have pending toll charges, your deactivation request will be rejected. Here’s how to check:
- Log in to your FASTag provider’s website or app.
- Check your transaction history.
- If there are any outstanding tolls, clear them first.
Pro Tip: Some providers require a minimum balance before closure. If your account has a negative balance, you’ll need to recharge it before deactivating!
Bonus Tip: Screenshot your transaction history before deactivation. If there’s a dispute later, you’ll have proof!
Step 3: Contact Your FASTag Provider for Deactivation
Now comes the real work—telling your provider to shut down your FASTag. You have a few ways to do this:
1. Customer Care Call:
- Dial your provider’s customer care number (check their website or app).
- Follow the IVR options or speak to an agent.
- Request FASTag deactivation and follow their instructions.
2. Online Portal/App:
- Log in to your FASTag account via the provider’s app or website.
- Look for the ‘Manage FASTag’ or ‘Close Account’ option.
- Follow the prompts to submit your request.
3. Email Request:
- Send an email to customer support with details like your FASTag number, vehicle registration number, and reason for deactivation.
- Wait for a response with further instructions.
4. Visit the Nearest Bank Branch (For Bank-Issued FASTags):
- If your FASTag is linked to a bank account, you may need to visit the branch.
- Carry your ID proof, vehicle RC, and FASTag sticker (if applicable).
Pro Tip: Ask for a written confirmation of deactivation, just in case!
Step 4: Confirm Deactivation & Get a Refund (If Applicable)
After submitting the request, your provider will process it within a few business days. Once done, you’ll receive a confirmation via email or SMS.
If you have a remaining balance, some providers offer a refund. Here’s how to check:
- Log in to your FASTag account and see if a refund has been issued.
- If not, contact customer support.
- Refunds typically take 7-15 business days to reflect in your bank account.
Important: Refund policies differ by provider, so check the terms before assuming you’ll get your money back!
FASTag Deactivation Process for Major Providers
Here’s a quick deactivation guide for some popular FASTag issuers:
1. Paytm FASTag
- Call 1800-102-6480.
- Email: paytmfastag@paytm.com.
- Log in to Paytm, navigate to ‘FASTag’, and find the deactivation option.
2. ICICI FASTag
- Call 1800-2100-104.
- Email: customer.care@icicibank.com
- Log in to ICICI FASTag Portal and request closure.
3. HDFC FASTag
- Call 1800-120-1243.
- Email: fastagsupport@1pay.in
- Submit deactivation request via HDFC’s FASTag website.
4. Axis Bank FASTag
- Call 1800-419-8585.
- Email: etc.management@axisbank.com
- Visit the nearest Axis Bank branch.
5. SBI FASTag
- Call 1800-11-0018.
- Email fastag@sbi.co.in.
- Visit the nearest SBI website.
For other providers, visit their website or call customer support.
What Happens After FASTag Deactivation?
- The FASTag sticker on your vehicle will be deactivated.
- No more toll charges will be deducted.
- If applicable, you’ll receive a refund.
- If you need FASTag again, you’ll have to buy a new one.
FAQs on FASTag Deactivation
Q. Can I reuse a deactivated FASTag on another vehicle? Nope! Once deactivated, it cannot be reactivated.
Q. How long does deactivation take? Anywhere from 2-7 business days.
Q. Will I get a refund of my remaining balance? Most providers refund unused amounts within 7-15 days.
Q. Can I deactivate FASTag without clearing dues? No, all pending tolls must be settled first.
Q. Can I hire an agent to do this for me? Yes, RTO agents or third-party service providers can help (for a fee, of course!).
Final Thoughts
Deactivating your FASTag shouldn’t be harder than navigating through a busy toll plaza during peak hours. Just follow the steps, contact your provider, and make sure there are no pending dues.
Whether you’re selling your car, switching providers, or simply saying goodbye to toll roads, now you know exactly how to close your FASTag account without the frustration.
